- If the customer is a “consumer” (i.e. a physical person acting for reasons other than the entrepreneurial, trade, artisanal or professional activity in which said customer may engage) the customer has the right to cancel the order, pursuant to and by the effects of art. 64 of Legislative Decree no. 206/2005, within 30 days of receipt of the products for which the contract was stipulated. The right to cancellation must be exercised by the customers by sending Sparco: (i) the cancellation form provided in Annex A to these General Conditions of Sale, duly completed and signed; or (ii) written notice via e-mail to the address provided in art. 16., containing: (a) the expression of intent to take advantage of the cancellation right; (b) the indication of the order that has given rise to the Sale Contract to be cancelled.
- In case of exercise by the customers of the cancellation right pursuant to this art. 9: (i) the customers undertake to return the products within 14 working days of the date of notice of cancellation pursuant to art. 9.1 (ii) all costs connected with return of the products are entirely for the customer’s account; (iii) Sparco undertakes to reimburse the price in the shortest possible time and, in any case, within 14 days of the date of receipt of notice of cancellation pursuant to art. 9.1, on condition that: (a) the customer can provide suitable proof of having shipped the products intact in the original package/wrapping, with any accessories and/or instruction manuals; (b) alternatively, the products have been returned as indicated in item (a); (iv) Sparco will proceed to reimburse the price using the same method as the customer used to pay it and may, in this case, ask the customers to provide their bank data (IBAN and name of the holder of the current account).
- If a customer exercises the cancellation right in a manner not in accordance with the modes and terms of art. 9, the customer will not have the right to repayment of the price.
- Instead of exercising the cancellation right pursuant to art. 9, customers who are “consumers” (according to the definition in art. 9.1) may opt for a “product change” in the manner and terms specified in the Online Store.
Right of withdrawal